FAQ

WHY USE EXITTRIP?

ExitTrip is the official travel agency for the Exit Festival, Sea Star Festival, and Sea Dance Festival.
We offer the best deals for your trip.

HOW TO MAKE A RESERVATION?

It’s pretty simple:

1. Choose the festival you want to attend.
2. Choose the services you need (tickets, accommodation, and transfers) or bundle them into a package.
3. Follow the instructions during the reservation process and complete your order.

WHAT HAPPENS AFTER I MAKE MY ORDER?

After making the full payment, you will receive an e-voucher with your reservation details. Please ensure you entered the correct email address during the reservation process and double-check it.

HOW CAN I PAY?

Payments can only be made using valid credit cards. Please follow the simple steps for reservation and complete all required fields. We accept Visa, MasterCard, and Maestro cards.

WHERE CAN I EXCHANGE MY E-VOUCHER FOR MY TICKET?

Instructions for exchanging the voucher for reserved services will be sent to you via email a few days before the festival.

ACCOMMODATION / TRANSFER?

Instructions for exchanging your voucher for reserved services will be sent to you via email a few days before the festival.

CAN I CHANGE MY RESERVATION?

You can modify your reservation based on availability. Please contact us at info@exittrip.org, and our customer support team will attempt to accommodate your request.

A fee of €20 per person will apply for changes.

WHAT IF I PLAN TO COME WITH MY MOTORHOME?

Join us as our guest! Motorhomes will be assigned specific spots within the camp. Please remember to purchase a ticket for your motorhome in advance through the official EXIT Festival website in the ticket section. Additionally, each person staying in the motorhome must buy a camping pass to gain access to the camp.

WHAT IS A CAMPING PASS?

A camping pass grants you access to the camping area. Each person must have their pass. Please note that the pass does not include a tent or sleeping gear. You should bring your tent, or you can rent one through the official EXIT Festival website.

HOW MANY PEOPLE CAN STAY IN ONE TENT?

It is up to you. As long as each person at the camp has their camping pass (wristband), you can group freely.

DO YOU HAVE ADDITIONAL QUESTIONS?

Below are some additional useful details for you.

However, you can contact us anytime at info@exittrip.org, and our customer support team will assist with any questions.

1. TICKETS

Where can I buy EXIT tickets?
For all ticket information, follow
If you have any doubts or questions about tickets, contact answerme@exitfest.org.

Do children need a ticket?
Yes.

Can I change the name on the ticket?
You can transfer the voucher to another person provided it hasn’t been exchanged for a wristband. Once the wristband is placed on your wrist, it cannot be transferred to anyone else.

Do I need to bring an identification document to the festival?
In accordance with the law of the Republic of Serbia, everyone must possess an ID card, so please ensure you bring it to the festival.

Can I cancel or return my ticket?
Ticket cancellations and refunds are not possible.

What should I do if I buy an invalid ticket?
Only tickets purchased and collected at authorized sales points are valid. We cannot assure the validity of tickets unless they are bought from these sales points.

What happens if I lose my ticket?
If you lose your ticket, a new one cannot be issued, so it's essential to take care of it.

What if I forget my ticket?
If you forget your ticket, you will not be able to enter the festival. We recommend being careful and ensuring you do not forget it.

How many times can I enter and exit the festival during one evening/night?
You can enter the festival space only once each day. If you leave the space and wish to return, our staff will not allow you to re-enter.

2. CAN I BRING THE FOLLOWING?

Alcohol
No. Bringing alcohol or any other liquids is prohibited. Beer, wine, juices, and water can be bought at the festival.

Food
No. Bringing food is prohibited, but you can buy food at Foodland at Petrovaradin Fortress.

Umbrellas
We recommend bringing waterproof jackets or small folding umbrellas. Large umbrellas can make it difficult to see the concerts in case of rain.

Is there a luggage limit I can bring?
Yes. Do not bring more than a small backpack. Keep in mind that your luggage will be checked at the entrance.

Can I bring my pet?
No. For the safety of your pet and other festival visitors, bringing pets is not allowed.

3. AT THE FESTIVAL, YOU CAN FIND:

Phone booths?
No.

Alcoholic beverages?
Yes.

Information stations?
Yes, there are information stations, and their locations are marked for visitors.

Drinking water fountains?
There are no drinking water fountains. You can buy bottled water at the festival.

Festival map?
Billboards displaying accurate festival maps are available, providing information about all stages, information stations, first aid locations, and other important areas. You can also find promotional materials featuring the festival map at each information station and from promoters.

Is there vegetarian or vegan food?
Absolutely, you can find vegetarian and vegan food options available at Foodland.

Can I contact security if I need help?
Of course. If you need assistance, you can contact our security officers in recognizable fluorescent vests.

First aid?
First aid teams are located at the festival grounds and are clearly marked for easy identification.

4. EXIT VILLAGE

Since the camp is fenced with wire, are there tickets to enter, or can anyone enter the camp?
Guests must wear wristbands for entry and accommodation in EXIT Village, which they receive at the reception upon arrival.

Do I need to leave my personal documents at the reception, and if so, which ones?
Upon arrival, you must present your ID card or passport at the reception for identity verification and to register your stay with Serbian authorities.

Is there security in the camp, and what are their duties?
Yes, there are guards in the camp to ensure your safety. They control access to the camp, and you can approach them for help and information.

How many showers and toilets are there? Are the showers enclosed and is there hot water?
Showers and toilets are designed based on the number of campers, and hot water is available.

What food and drink options are available in the camp?
There are several dining options and summer bars in the camp where you can purchase a variety of food and drinks.

Is it allowed to start a fire or have a barbecue?
For safety reasons, starting fires and barbecuing are not allowed.

Is there special parking for motorhomes?
Parking for cars and motorcycles is only allowed in designated parking zones. There is parking near the camp, but the camp is not responsible for vehicle security.

First aid?
First aid teams are stationed within the camp. The Red Cross and fire teams are always available.

Are pets allowed in the camp?
No, pets are not allowed in the camp.

5. GENERAL QUESTIONS

Will I be able to smoke cigarettes all around the area? Are there non-smoking zones?
EXIT Festival is held outdoors, and there are no non-smoking zones.

What will the weather be like during the festival?
You can follow the weather forecast for the festival.

Will I know the exact start times of the concerts?
The exact concert start times will be available on our website and flyers before the festival. Please note that the schedule and times are subject to change.

6. TRAVEL

Can I park my car at the venue?
No, the EXIT Festival is held at Petrovaradin Fortress, and it is not possible to park your car there.

How do I get to Novi Sad?
The closest airport to the EXIT Festival in Novi Sad, Serbia, is Belgrade Nikola Tesla Airport. Another good option is Budapest Airport in Hungary. Other airports you can consider include Timișoara in Romania, as well as Zagreb, Zadar, and Dubrovnik in Croatia, among others.

When I arrive in Novi Sad, how do I get to EXIT?

The local bus service in Novi Sad will increase the frequency of buses on all lines that lead to EXIT Village and Petrovaradin Fortress during the EXIT Festival. The regular bus lines 3, 9, 60, 61, 62, 64, and 69 all go to the fortress. It is expected that the number of buses on these lines, which connect to Varadin Bridge and consequently to the Festival, will be enhanced during the festival days.

If I have a problem with my car, is there a service nearby?
You can call the Serbian roadside assistance office at +381 1987.

Can I take a taxi to and from the festival? Where can I find a taxi?
In Novi Sad, there are many taxi companies that ensure you reach your destination quickly and safely. There are three possible taxi rates:

• Rate: from 6 AM – 10 PM (approx. start 190 RSD)
• Rate: from 10 PM – 6 AM (approx. start 190 RSD)
• Rate: during holiday
• After calling a taxi, make sure the meter is on and pay the amount shown on the screen.

Can I take a bus to the Festival and where are the stations?
You can reach EXIT by taking bus lines 3, 9, 61, 62, 64, and 69. Please get off at the Petrovaradin Fortress station.

How can I get a ride to the festival from the airport?
To reach the festival, you can book private transportation. The closest airport is Belgrade Nikola Tesla Airport. Alternatively, you can fly into Budapest, Hungary. Other airports you may consider are Timișoara in Romania, as well as Zagreb, Zadar, and Dubrovnik in Croatia, among others.

If someone is driving me and picking me up, what is the closest exit from the Festival?

The nearest spot to the festival accessible by private vehicle is right after the bridge in Petrovaradin, on the right bank of the Danube. However, we recommend parking your vehicle before crossing the bridge in Novi Sad, on the left bank, and walking to the fortress to avoid traffic congestion.